Complaints Handler/Administrator - housing repairs Jobs in Croydon on your local Croydon jobs site. Careers in Croydon, local employment and work in Croydon.

We have changed the way the website works. If you would like to tell us about a problem, or tell us well done, please contact us.

Skip to the content

Postcode Search

Keywords

Location

Distance

Complaints Handler/Administrator - housing repairs

This job has expired, and cannot be applied for.

Posted By: Triumph Consultants
Address:
- Burnhill Business Centre, Provident House
- Burrell Row, High Street
- Beckenham
- BR3 1AT
Date Posted: 20th Apr 2010
Salary: £9.00 ph Ltd Co (est./tbc) or £7.50 ph PAYE (plus paid hols)
Location: Croydon (CR9)
Reference Code: Croydon 345943
Views Since Posting: 162
Full Description:

• What’s involved:

I. Advising members, MPs and tenants with progress on responses, particularly where there are urgent issues.

II. Investigating and preparing responses to all MP and councilor enquiries

III. Researching and writing responses on routine cases relating to stage 1 & 2 and Ombudsman complaints, Insurance and disrepair claims as requested by the Responsive Repairs Manager or Member and Residents Services Manager. Dealing with all routine responses to letters, queries and complaints received by the Responsive Repairs Section.

IV. Ensuring that all responses are addressed professionally and comprehensively, carrying out necessary inquiries into each aspect of the complaints.

V. Liaising with other sections and departments to collect and collate additional information that is needed. Checking files, computer records, and contacting officers, customers and other agencies, as necessary.

VI. Responding to complaints from customers under the Corporate Complaints Procedure.

VII. Ensuring that all replies and responses are sent within the specified deadlines.

• “Essentials”: Sorry, but your application will be automatically deleted unless your CV clearly shows the following:

- minimum of 2 years complaints handling and administration experience within a housing repairs related context
- MS Word, Excel and Outlook

• Other useful, but non-essential, details to include on your CV, if applicable:

- any local authority or other public sector experience

• Client: Local Authority

• Division: Housing

• Anticipated Length of Assignment: 6 months initially, though considered likely to be extended.

• Hours per week: 36, Monday – Friday, normal working hours

Triumph Consultants Limited: www.triumph.gb.com

Note: Recruiters should never request bank account details or any kind of payment upon applying for a job or during the application process.

Should you receive a request for such information or believe a recruiter has acted inappropriately in relation to your application, please Contact Us with details of the recruiter and the position being advertised. We advise candidates to fully check the nature of any vacancy before attending an interview as we cannot be responsible for the accuracy of vacancies posted on this site.