Enfield 26384: Our client seeks an experienced debt recovery officer for an assignment within the temporary accommodation department of its housing services division.

We are acting for a Middlesex based local authority

The post will be located in Enfield, EN1 and will be for 36 hpw, Mon-Fri, normal business hours.

This is anticipated to be, initially at least, a 3 month assignment.

Please note that under a special arrangement we have with a leading umbrella company, temps who elect to get paid under this route will receive, in addition to a higher hourly rate of pay, the following benefits which are not available under PAYE:

• tax benefits and allowances e.g. lunch and commuting costs
• free health cover
• free life cover
• free critical illness cover
• £20 in high street spending vouchers


Essence of role:

1 To correspond with former tenants of Temporary Accommodation using recovery action letters and update computer records with former account details.

2 To have an understanding of the London Borough of Enfield housing and homeless initiative and policy.

3 To advise debtors of the various methods of payment and agree arrangements to repay. This process involves negotiation in setting up agreements, (amending existing agreements if the tenant has a change in circumstances), and standing orders, which entails liaising with banks and building societies on the tenant’s behalf.

4 To maintain responsive, courteous and effective communication skills in all dealings with customers of the Council. This includes former tenants’ enquiries on the telephone, responding to personal callers, office interviews, written enquiries and visits to the tenant’s place of residence.

5 Investigate and calculate former tenant’s accounts by compiling detailed written breakdown of arrears, recommending adjustments where necessary, (e.g.: to Housing Benefits). Arrangements of refunds and/or arrange the transfer of balances to current accounts, other rent or Council Tax accounts appropriate, (obtaining tenant written consent where necessary).



Candidate requirements (*below indicates a requirement that must be CLEARLY EVIDENT FROM YOUR CV, not just your covering letter, to avoid auto-rejection by client):

*UK debt recovery experience within a large organisation

*You must have a working knowledge of UK welfare benefits

UK local authority or other public sector experience useful, but not essential.

Any housing services related experience an obvious bonus and could usefully be stated on your CV


Next Steps:

If you would like to be considered for the position please apply via this website, quoting the vacancy reference number.

Please do not apply for this position if you have already given another agency the right to represent you for this particular role.

We can only consider employing you through a limited company structure if adequate insurance arrangements are in place and if we can be satisfied that you are not in breach of managed service company legislation and regulations. Our standard settlement terms with contractors are monthly.

All applications will be individually responded to by email, with the exception of applications that fail to meet the minimum candidate requirements called for above.

Please do not telephone us for progress reports on your application, as we are largely an internet based agency and most of our recruitment consultants and their support teams are off-site.

You are very welcome to stay in contact with us by email, however.


Triumph Consultants Limited: Please note that whilst this site is and will remain, one of our primary advertising outlets, we also advertise a small, but representative selection of higher paid vacancies on our own website.